Effective Date: January 1, 2026
GENFINITY O&P LLC Terms and Conditions
Welcome to GENFINITY O&P LLC (“Genfinity O&P,” “Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, services, communications, and SMS messaging program.
By accessing our website, scheduling appointments, submitting forms, or opting into SMS communications, you agree to these Terms and Conditions.
Company Information
GENFINITY O&P LLC
18401 Burbank Blvd, Suite 215
Tarzana, California 91356
Phone: +1 (888) 552-6188
Fax: (747) 254-4155
Email: info@genfinityoandp.com
Acceptance of Terms
By accessing or using our website, services, communication systems, or SMS messaging program, you agree to be bound by these Terms and Conditions and our Privacy Policy.
If you do not agree with these Terms, please discontinue use of our services and website.
Healthcare Services Disclaimer
Genfinity O&P provides orthotic and prosthetic care services. Information available through our website, forms, communications, and materials is provided for general informational purposes only.
Nothing on this website should be interpreted as medical advice, diagnosis, or treatment.
A provider-patient relationship is established only through appropriate clinical evaluation and acceptance as a patient.
Always consult your physician or qualified healthcare provider regarding medical concerns.
Appointment Requests and Communications
When you submit information through our website or other communication channels, you authorize Genfinity O&P to contact you regarding:
- Appointment scheduling
- Appointment confirmations
- Appointment reminders
- Treatment follow-up communications
- Insurance-related matters
- Billing inquiries
- Customer support requests
- Service-related notifications
Communication may occur through phone calls, email messages, or SMS text messages when consent has been provided.
SMS Terms of Service
Consent to Receive Text Messages
By opting into SMS communications through a website form, patient intake form, appointment request form, consent form, verbal authorization, or other approved method, you agree to receive SMS messages from GENFINITY O&P LLC.
Consent to receive SMS messages is voluntary and is not a condition of receiving healthcare services.
Types of Messages You May Receive
SMS messages may include:
- Appointment reminders
- Appointment confirmations
- Follow-up care communications
- Treatment-related notifications
- Insurance updates
- Billing notifications
- Customer care messages
- Account notifications
- Service-related updates
Message Frequency
Messaging frequency may vary.
The number of messages received depends on your appointments, treatment plan, account activity, and communication preferences.
Message and Data Rates
Message and data rates may apply.
Charges are determined by your mobile carrier and service plan.
Opt-Out Instructions
You may opt out of receiving SMS communications at any time.
To stop receiving text messages, reply STOP to any message.
Once your request is processed, you may receive a final confirmation message confirming your opt-out status.
Help Instructions
For assistance regarding SMS communications:
Reply HELP to any SMS message
or contact our office directly at:
Phone: +1 (888) 552-6188
SMS Privacy Commitment
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your mobile phone number and SMS consent information will only be used for the purposes described in these Terms and our Privacy Policy.
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, protect, and disclose personal information.
User Responsibilities
You agree to:
- Provide accurate information
- Maintain current contact information
- Use our website and services lawfully
- Avoid submitting false or misleading information
- Avoid attempts to gain unauthorized access to systems or data
Intellectual Property
All website content, logos, branding, graphics, text, forms, documents, and materials are the property of GENFINITY O&P LLC unless otherwise stated.
No content may be copied, reproduced, distributed, modified, or used without prior written authorization.
Third-Party Services
We may use trusted third-party providers to support:
- Website hosting
- Appointment scheduling
- SMS delivery services
- Email communications
- Payment processing
- Analytics and website performance
We are not responsible for third-party services beyond our control.
Limitation of Liability
To the fullest extent permitted by law, GENFINITY O&P LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:
- Use of the website
- Service interruptions
- Communication delays
- SMS delivery failures
- Technical malfunctions
- Third-party service disruptions
No Guarantee of Message Delivery
SMS delivery depends upon wireless carrier availability, network conditions, device compatibility, and third-party messaging services.
GENFINITY O&P LLC does not guarantee uninterrupted or error-free message delivery.
Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time.
Updated versions will be posted on our website and become effective upon publication.
Continued use of our services constitutes acceptance of the revised Terms.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California.
Contact Information
GENFINITY O&P LLC
18401 Burbank Blvd, Suite 215
Tarzana, California 91356
Phone: +1 (888) 552-6188
Fax: (747) 254-4155
Email: info@genfinityoandp.com
SMS Compliance Notice
By opting into SMS from a web form or other communication method, you agree to receive SMS messages from GENFINITY O&P LLC regarding appointment reminders, appointment confirmations, treatment follow-ups, customer care communications, account notifications, insurance updates, billing notifications, and service-related messages.
Messaging frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent is not a condition of receiving healthcare services. SMS consent is not shared with third parties or affiliates for marketing purposes.
