TERMS AND CONDITIONS
Genfinity O&P
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Genfinity O&P (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, medical-related services, consultations, orthotic and prosthetic solutions, and all related services provided by Genfinity O&P.
By accessing this website or using any of our services, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.
1. COMPANY INFORMATION
Company Name: Genfinity O&P
Website: www.genfinityoandp.com
Industry: Orthotics & Prosthetics Healthcare Services
Services Include:
- Custom Orthotics
- Prosthetics
- Foot & Ankle Assessment
- Gait Analysis
- Diabetic Foot Care
- Mobility Support Solutions
- Orthopedic Support Devices
- Rehabilitation Assistance
- Personalized Medical Devices
- Consultation & Follow-Up Services
Contact Information:
Phone: +1 (888) 552-6188
Fax: (747) 254-4155
Address: 18401 Burbank Blvd Ste 215, Tarzana, Los Angeles, CA 91356
Website: www.genfinityoandp.com
2. MEDICAL DISCLAIMER
The information provided on this website is intended solely for informational and educational purposes and does not constitute medical advice, diagnosis, or treatment.
Genfinity O&P does not guarantee specific medical outcomes, recovery timelines, or physical improvements resulting from the use of orthotic or prosthetic devices.
Patients should always consult with licensed healthcare professionals regarding any medical condition or treatment plan.
The use of our products and services is at the patient’s own discretion and risk.
3. PROFESSIONAL HEALTHCARE SERVICES
Genfinity O&P provides orthotic and prosthetic healthcare-related services, including assessments, fittings, adjustments, and mobility support solutions.
All services are based on:
- Individual patient evaluations
- Clinical findings
- Biomechanical assessments
- Patient-reported symptoms
- Medical history
- Gait analysis results
Recommendations provided by Genfinity O&P are based on professional judgment and available clinical information at the time of evaluation.
4. NO GUARANTEE OF RESULTS
Every patient responds differently to orthotic and prosthetic treatment.
Genfinity O&P makes no guarantee regarding:
- Pain reduction
- Healing speed
- Mobility improvement
- Comfort adaptation
- Long-term outcomes
- Prevention of future injuries
Results may vary depending on:
- Patient compliance
- Existing medical conditions
- Lifestyle factors
- Body mechanics
- Weight changes
- Physical activity
- Device maintenance
5. PATIENT RESPONSIBILITIES
Patients agree to:
- Provide accurate medical information
- Follow medical instructions carefully
- Attend scheduled appointments
- Wear devices as instructed
- Report discomfort or complications immediately
- Maintain proper hygiene and care of devices
- Inform clinicians about allergies or medical conditions
Failure to follow medical recommendations may negatively affect treatment outcomes.
6. CONSENT FOR ASSESSMENTS AND GAIT ANALYSIS
By using our services, patients consent to:
- Foot assessments
- Pressure mapping
- Gait analysis
- Biomechanical evaluations
- Casting and scanning procedures
- Device fitting procedures
- Digital imaging related to treatment
These assessments are conducted to improve customization accuracy and patient care quality.
7. ORTHOTIC AND PROSTHETIC DEVICE DISCLAIMER
Custom orthotic and prosthetic devices are individually fabricated based on patient measurements and clinical findings.
Patients acknowledge that:
- Adjustment periods are normal
- Initial discomfort may occur
- Multiple modifications may be required
- Devices may wear over time
- Physical adaptation varies among individuals
Genfinity O&P is not responsible for complications resulting from:
- Improper use
- Unauthorized modifications
- Failure to follow care instructions
- Excessive wear or misuse
- Neglect or accidental damage
8. FOLLOW-UP APPOINTMENTS AND ADJUSTMENTS
Patients may require follow-up visits for:
- Device adjustments
- Comfort modifications
- Alignment corrections
- Functional improvements
Adjustment needs vary by patient and device type.
Genfinity O&P reserves the right to determine whether adjustments are medically necessary.
Additional charges may apply for:
- Extensive modifications
- Replacement components
- Recasting or rescanning
- New device fabrication due to misuse or body changes
9. APPOINTMENT POLICY
Patients are responsible for arriving on time for scheduled appointments.
Late arrivals may result in:
- Reduced consultation time
- Appointment rescheduling
- Cancellation fees
Genfinity O&P reserves the right to refuse service for repeated missed appointments or disruptive behavior.
10. CANCELLATION AND RESCHEDULING POLICY
Appointments canceled with insufficient notice may be subject to cancellation fees.
Patients are encouraged to provide at least 24 hours notice before cancellation or rescheduling requests.
Repeated no-shows may affect future appointment availability.
11. PAYMENT TERMS
Payment may be required before:
- Consultation services
- Device fabrication
- Product delivery
- Specialized assessments
Accepted payment methods may include:
- Credit cards
- Debit cards
- Insurance payments
- Cash payments
- Financing options where available
Patients remain financially responsible for any amount not covered by insurance providers.
12. INSURANCE DISCLAIMER
Insurance coverage varies by provider and policy.
Genfinity O&P does not guarantee:
- Insurance approval
- Reimbursement amounts
- Coverage eligibility
- Payment timelines
Patients are responsible for verifying insurance benefits independently.
Any denied claims remain the financial responsibility of the patient.
13. REFUND POLICY
Due to the personalized and medical nature of custom orthotic and prosthetic devices, refunds may be limited or unavailable.
Refund requests are evaluated on a case-by-case basis.
Refunds are generally not provided for:
- Custom fabricated devices
- Used products
- Services already rendered
- Patient dissatisfaction unrelated to manufacturing defects
14. SHIPPING AND DELIVERY
Estimated delivery times are provided for convenience only.
Genfinity O&P is not liable for delays caused by:
- Shipping carriers
- Supply chain interruptions
- Manufacturing delays
- Weather conditions
- Customs or transportation issues
Risk of loss transfers to the customer upon delivery.
15. DEVICE CARE AND MAINTENANCE
Patients are responsible for:
- Proper cleaning
- Storage
- Maintenance
- Routine inspections
- Following care instructions
Failure to maintain devices properly may:
- Reduce effectiveness
- Cause discomfort
- Increase injury risk
- Void applicable warranties
16. WEBSITE USE
Users agree to use the website lawfully and ethically.
Users may not:
- Attempt unauthorized access
- Distribute malicious software
- Interfere with website functionality
- Copy website content without permission
- Use the website for unlawful purposes
Genfinity O&P reserves the right to restrict access to users violating these Terms.
17. INTELLECTUAL PROPERTY
All website content including:
- Logos
- Branding
- Graphics
- Text
- Videos
- Designs
- Medical content
- Service descriptions
are the intellectual property of Genfinity O&P and protected under applicable copyright and trademark laws.
Unauthorized use or reproduction is prohibited.
18. PRIVACY AND HIPAA COMPLIANCE
Genfinity O&P values patient confidentiality and privacy.
We may collect:
- Personal information
- Medical history
- Contact information
- Device measurements
- Clinical records
Information is handled in accordance with applicable privacy and healthcare regulations, including HIPAA where applicable.
We implement reasonable safeguards to protect patient information; however, no digital transmission system can be guaranteed completely secure.
19. TELEHEALTH SERVICES
Telehealth consultations may have limitations compared to in-person examinations.
Patients acknowledge:
- Certain conditions may require physical examination
- Technical interruptions may occur
- Online assessments may have reduced diagnostic accuracy
Genfinity O&P reserves the right to recommend in-person evaluation when medically necessary.
20. EMERGENCY MEDICAL DISCLAIMER
Genfinity O&P does not provide emergency medical services.
If you are experiencing:
- Severe pain
- Chest pain
- Difficulty breathing
- Sudden injury
- Medical emergencies
please contact emergency services immediately or visit the nearest emergency medical facility.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Genfinity O&P shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of income
- Loss of mobility
- Delayed recovery
- Personal dissatisfaction
Liability is limited to the amount paid directly for the relevant product or service.
22. INDEMNIFICATION
Users agree to indemnify and hold harmless Genfinity O&P, its employees, clinicians, affiliates, and representatives from claims arising from:
- Misuse of devices
- Violation of these Terms
- Failure to follow medical instructions
- Unauthorized modifications
- Negligent conduct
23. THIRD-PARTY LINKS
This website may contain links to third-party websites for informational purposes.
Genfinity O&P is not responsible for:
- Third-party content
- Privacy practices
- External services
- Third-party policies
Use of external websites is at the user’s own risk.
24. WARRANTY DISCLAIMER
Except where required by law, all products and services are provided “as is” without warranties of any kind.
Genfinity O&P disclaims all implied warranties including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
Warranty coverage may vary by product type and manufacturer policies.
25. TERMINATION OF SERVICES
Genfinity O&P reserves the right to:
- Suspend services
- Refuse treatment
- Cancel appointments
- Restrict website access
for violations of these Terms or inappropriate conduct.
26. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of California and applicable United States laws.
Any disputes shall be resolved in the appropriate courts located within California.
27. MODIFICATIONS TO TERMS
Genfinity O&P reserves the right to modify these Terms and Conditions at any time without prior notice.
Updated versions will be posted on the website with revised effective dates.
Continued use of services constitutes acceptance of updated Terms.
28. CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact:
Genfinity O&P
18401 Burbank Blvd Ste 215
Tarzana, Los Angeles, CA 91356
Phone: +1 (888) 552-6188
Fax: (747) 254-4155
Website: www.genfinityoandp.com
29. ACKNOWLEDGEMENT
By accessing this website or using Genfinity O&P services, you acknowledge that you:
- Have read these Terms and Conditions
- Understand these Terms
- Agree to be legally bound by them
- Accept all risks associated with medical device usage and healthcare services
